Returns

You have the right to cancel your order within 28 days of receipt of the goods, There may be exceptions to our Returns policy for Made-to-order items. To do so, please email info@williamandwatson.com.

You must return the goods to us in their original and resalable condition within 28 days.

To return your order, you can either send the items back using your chosen courier or request a return label via email for either Collect+ or Royal Mail.

To request a return label, email us at info@williamandwatson.com, specifying your order number and preferred return service. This service will cost £5.95 and the amount will be deducted from your refund total.

Please note: we are unable to refund the original delivery charge (except where goods received are either faulty, damaged or incorrect)

Please print off the Royal Mail or Yodel Collect+ returns form with pre-printed label and fix to the outside of your parcel, ensure you return any product in a saleable condition (rolls unopened) and use the original box/tube provided. 

For the Collect+ service, your parcel can be dropped off at ANY local store offering Collect+ services. The storekeeper will provide you with a receipt as proof of postage, which includes a 7-character code. You can use this code to track your parcel online at https://www.collectplus.yodel.co.uk/track/

 

Refunds

We will then refund your purchase less shipping costs within 7-14 days of receiving the returned goods. Any items returned to us must be in their original and resalable condition – if they’re not, we may be unable to accept them.

You’ll need to pay the return postage and for safety, if you choose your own courier, we would recommend you use a recorded delivery service and keep the proof of postage.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

 

Cancelling Orders

We can normally cancel orders if you notify us immediately, unfortunately once order has been dispatched, we can’t stop the delivery of goods if we’ve not been notified to cancel.  Please send a message using our sales@williamandwatson.com.  If your goods have already been dispatched, please return them to us at your own cost or using our Collect+ option above

 

I never received my parcel

Please allow some time (up to 21 days) before reporting an item as lost, there can be delays with carriers and most will not consider it lost until after 12-21 days.